Facing constant competitive challenges, libraries and library organizations need better tools to understand and manage customer needs and to compete more effectively for scarce resources.
Solutions for custom surveys, open-ended customer feedback, trends, benchmarking, outcomes and peer comparisons are also available. Please cite this article as: For example, Counting Opinions worked with Pima County to create virtual collections so the branches can enter data without affecting the centralized data. Flecken also says that Counting Opinions is very receptive to input and over the past year he has seen new developments that serve multiple branch systems even better.
He sees a move to greater flexibility, which is very positive from his perspective. Flecken says that with their old system changes made after initial data entry weren't tracked or automatically rolled up into the large report. If a change needs to be made in the master report, the administrator needs to be notified to unlock the report. In this way, all changes are noted and approved.
But, he adds, because LibPAS Library Performance Assessment Service is easy to use and facilitates faster reporting, branches have more time to enter their data and therefore rarely need to go back in to make changes. Ability to measure ROI of new services. As Pima County has implemented self-service checkout, some locations are using LibPAS Library Performance Assessment Service to track checkouts at the circulation desk versus self-check.
This statistic wasn't being tracked prior to LibPAS Library Performance Assessment Service and is providing valuable information to measure the return on investment of the self-check stations. Flecken also uses LibPAS Library Performance Assessment Service to track digital book checkout so staff at branch locations can see how popular the service is. This report provides a picture of library activity including total circulation, self-check versus staff-assisted checkouts, holds, renewals, digital books usage, laptop usage required under the terms of a grant , homework help from their tutoring program, and collection development by genre and age group.
Ability to measure performance over time. Flecken says they have entered historical statistics back to Having the data in one place will facilitate decision-making about programs and services based on changing statistics.
He sees significant value in having this data in one place, accessible on the Internet. This ease of access makes the data we collect much more usable. This spreads responsibility, rather than being reliant on one or two people to manage the library statistics.
I can recommend this book. I do think many including the Kennedy's took advantage of immigrant labor when hiring their household staff but I thought Mrs Kennedy also showed kindnesses that the rest of her family did not toward those in her employ.
I am glad I decided to read this memoir. If you are curious to learn how the rich and famous or rather how it was working for Jackie Kennedy after Camelot, this former employee provides all the details.
I learned a lot about the rich Irish people and their hiring of Irish nanny, etc. For one thing they were paid very low wages and worked excessive hours without benefit of overtime. In my opinion, they were taken advantage of. Now that surprised me about Jackie O. Another servant writes a book about her employer. I think it is invasion of privacy, especially since the family didn't endorse it. This women was hired right after the assassination and lived with the family for many years. It is indeed interesting, and I sure she has been paid well.
I particularly loved this memoir because it humanized Jackie in a way I hadn't seen her. We're so used to thinking glamorous, porcelain, and untouchable when we think of timeless Jackie O, but here she's silly and selfish, thoughtful and demanding.
Highly recommend if you're interested in the Kennedys or growing up Irish, as Kathy spends a good part of her memoir talking about Ireland. I loved this book. The author gave us insight to her special life.
It was beautifully written and thankfully, it showed that Jackie was human. This is someone who actually knew her intimately with her kindness and occasional flaws I also loved reading about Kathy's life in Ireland. Her background was essential to this story. Skip to main navigation Skip to main navigation Skip to search Skip to search Skip to content.
E-Library: Research & Learn: Homework Center. Skip to main navigation Skip to main navigation Skip to search Skip to search Skip to content. Hours Our Homework Help tutors are here to help you with homework assignments and questions. Pima County Public Library; N. .
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